Built to Last. Backed to Prove It.
Every TerranBuild door ships with one of the most comprehensive warranties in the fiberglass door industry - protecting your investment for decades, not years.
Coverage at a Glance
Conditions & Exclusions
Our warranty is designed to be straightforward. Please review the key conditions below to ensure coverage is maintained.
The TerranBuild warranty is transferable and covers the original purchaser and any subsequent homeowner during the warranty period, provided the door remains installed at the original address. Commercial, multi-family, and rental property installations are covered under a separate Commercial Warranty - please contact us for details.
The warranty does not cover damage resulting from improper installation, impact, misuse, inadequate maintenance, post-delivery finish damage, unauthorized product modifications, or normal wear of consumable components beyond the stated coverage period. The warranty is for parts only and does not cover labor for the installation or transportation fees associated with the replacement parts.
To maintain warranty coverage, doors must be installed in accordance with the TerranBuild Installation Guide. A proper sill pan flashing system must be used and the door must not be installed in direct contact with masonry or concrete without an appropriate moisture barrier.
Factory-finished doors require cleaning with mild soap and water at least twice per year. Doors exposed to direct sunlight may require more frequent cleaning. Abrasive cleaners, solvents, or power washers void the finish warranty.
At TerranBuild's sole discretion, approved warranty claims will be remedied by replacement of the defective component, or replacement of the entire door unit. Liability is limited to the original purchase price of the product.
Doors ordered through the Custom Door Program carry the same warranty terms as the standard line. Structural coverage is 5 years. Custom RAL colours are covered for 5 years.
How to Submit a Warranty Claim
Most claims are resolved within 10 business days. Here's what to expect:
Document the Issue
Take clear photos of the defect with the door in its installed position. Note your order number from the original invoice or packing slip.
Submit Your Claim
Email your photos, order number, and defect description to viscolink@outlook.com with subject line Warranty Claim.
Review & Assessment
Our warranty team will review your submission within 3 business days. We may request additional photos or an on-site inspection for complex claims.
Resolution
Approved claims are resolved by repair, part replacement, or full unit replacement. You will receive a written resolution offer within 10 business days of claim approval.
Have a Warranty Question?
Our support team is here to help. Email us at viscolink@outlook.com or call (510) 888-1219 Monday through Friday, 10AM-6PM PST. Include your order number for fastest service.